Returns & refunds
You can cancel your order for any reason within 14 days of receiving it. Here is how it works in plain English.
Changing your mind
- You have 14 days from the day you receive your order to tell us you want to cancel, for any reason. You don't need to give one.
- Items need to be unused and in their original packaging.
- Opened tape: kinesiology tape is applied to the skin, so for hygiene reasons a roll or pack whose seal has been broken can only be returned if it is faulty.
- Scissors and the printed guide can be returned if unused.
How to return something
- Email hello@organicenergelbo.shop with your order number and what you'd like to return. You can use the cancellation form in our Terms & Conditions, but a plain email is fine.
- We reply with the return address and a returns reference.
- Send the items back within 14 days of telling us. We recommend a tracked service and keeping the proof of posting.
Who pays return postage
- If you've changed your mind: you pay the return postage.
- If the item is faulty, damaged or not what you ordered: we pay. We'll send a prepaid label or refund your postage.
Refunds
We refund the price you paid, including the original standard delivery charge if you cancel the whole order, within 14 days of receiving the items back (or of you providing proof of posting, if that's earlier). The refund goes back by the same method you paid with. If an item comes back used or damaged beyond what's needed to inspect it, we may reduce the refund to reflect that.
Faulty items
Under the Consumer Rights Act 2015, goods must be as described, of satisfactory quality and fit for purpose. If something is faulty, you have 30 days from delivery to reject it for a full refund, and after that a right to a repair or replacement, or a refund if that isn't possible. Email us with a description and a photo and we'll sort it out.
See the Terms & Conditions for the full legal wording.
Last updated: 8 September 2026